About: Royal Berkshire Hospital

Easy to see why nhs in trouble, different departments not talking to each other. Duplication, e.g. within 4 hours, we were asked the same questions by 4 seperate people. Had a scan booked for Wednesday, west call moved this to the Tuesday. When we get to hospital, we are told 2 separate scans are needed so we would have to come back the day after, more duplication. Waste of our time and staff time. Difficult to park at royal Berks, and when you do you end up paying a fortune in parking because you have been at the hospital for 4 hours for something which should take 20mins. A lot of staff wondering around, and don't seem to be doing anything.

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Response from Royal Berkshire Hospital

Thank you for taking the time to post your review. Unfortunately without your personal details we are unable to access your records to look at your concerns in detail. However, we can understand your frustration at being asked the same questions by four different people and this would not normally happen.

We are sorry that your scan appointment was changed and as WestCall do not have access to the maternity appointment system to make any change, the matron for the area would be happy to investigate this further if you would like to contact her. Telephone Linda Rough on 0118 322 7311. We can appreciate that it is both time consuming and expensive to attend the hospital on two consecutive days. We do endeavour to match appointments for the same day; however, there are some occasions when the service women require has to be performed by an appropriately trained/skilled member of staff, who may only be available on certain days. This may have been the reason you were asked to return the following day.

With regard to the parking, the Trust is aware that demand for spaces at peak times creates difficulties. An extra floor of public parking has been provided in the multi storey car park but unfortunately it still appears to be insufficient at peak times and for this we do apologise.

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