"Excellent Care"

About: Queen Elizabeth Hospital (Birmingham)

I visited A&E on a busy Friday night after it was suggested by my optician. Although I had to wait just over two hours to be seen and was told I was not an emergency case, the staff were helpful, caring and concerned. I would like to thank the doctor who correctly diagnosed epischeritis and prescribed antibiotic eye ointment which has really helped. The nurse was also very helpful. Many thanks to everyone.

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Response from Queen Elizabeth Hospital

Dear Isobel,

Thank you for taking the time to provide feedback on your experience in the A&E department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and found our staff to be helpful and caring.

Your comments have been shared with the team who cared for you; they really value your feedback. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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