"Very welcoming, courteous staff"

About: Monklands District General Hospital / Endoscopy

(as the patient),

I would like to thank the staff in the Endoscopy Unit at Monklands Hospital Airdrie. My appointment was on earlier this week and I was not looking forward to it. However, my fears were laid to rest by the very welcoming, courteous staff in that unit. It really made a big difference to the whole experience of a visit to a hospital. Please pass on my sincere thanks to all of them.

Kind Regards.

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Response from Karen Black, Senior Nurse, Surgical & Critical Care, Monklands Hospital, NHS Lanarkshire

picture of Karen Black

Dear ajoca3,

Thank you for your kind feedback. It will be my pleasure to pass on your thanks to Senior Charge Nurse Barbour and the rest of the Endoscopy Team.

They know how nervous and apprehensive people can be when attending for examinations and tests, so they try and make sure the environment is calm and relaxed and everyone is welcomed with a smile.

I hope your examination went to plan.

Kind regards


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