"Puzzled by difference in procedure"

About: Crosshouse Hospital / Neurology

(as a parent/guardian),

My wife and I after attending University Hospital Crosshouse in October with my wife for our sons MRI scan. My wife and I were left upset and astounded that the environment for childrens MRI scans were not properly managed. Staff were fantastic, and could not have done more for you, but the setup for the procedure was poorly orchestrated.

My son was well cared for in the childrens assessment ward, and treatment was fantastic. My son then had to leave the calm, yet colorful and bright childrens ward to go down stairs to a dingy, dull and probably scary experience with nearby adults on hospital beds with quite visually graphic injuries coming out of x-ray department.

We had to be seated in a corridor to await my sons anesthesia. We waited patiently but surprised as to where we had to be as there were no distractions for children, for example, colorful pictures or anything what so ever.

After careful checks and great professionalism of the staff, my wife was then led into a room for my sons anesthesia. Now Im sure my son is not the only child to be afraid of needles, so why the tray of needles and syringes were sitting out for him to see is some what poor common sense.

It was then my sons harrowing experience began.

Kicking, wriggling and screaming shouldn't be what my son had to go through, while my wife tried to hold him still for the anesthetist.

I am somewhat annoyed and puzzled because my son went through the exact same procedure last year in December for a tooth extraction at day surgery and the health professionals at that different area of the hospital had all the correct setup for my son getting anesthesia. His experience on that occasion was no problem and went really well, no screaming, or kicking, that is why he was reasonably OK for the MRI scan this year.

How and why the setup is like this in one area, and different in another, in the same hospital, is beyond me! As you would expect the same practice given especially that we are living in the 21st century.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran We are preparing to make a change

picture of Eunice Goodwin

Dear Edlt,

I am sorry you found the area for anaesthetic administration in MR so disappointing but I am glad you found the staff to be so good. I have spoken to the Dr responsible for the Anaesthetising of children in MR and he advises me that this area is a multipurpose area which, as you rightly point out, is not designed specifically for children.

Unfortunately, it is as area which has many functions and due to the nature of these function, it will never live up bright and friendly environment of the childrens' ward. We will explore the option of some child friendly posters for the area in an endeavour to address your feeling that it is dingy and dull.

If you would like to speak to anyone about your experience, please contact me at eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222. I hope your son is fully recovered now,

Best wishes,

Eunice

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