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Hmm, see below

Story from nhs.uk

"Hmm, see below"

About: Macclesfield District General Hospital

(as a relative),

What I liked

Hmm, see below

What could be improved

Its always hard to gauge an honest opinion of a hospital if your a family member of a patient as I am.

I would say that when we tried to phone several times to ask politely whether our person was being discharged, it was like getting blood from a stone.

Still, I'm sure its a difficult enough job for the nurses & doctors, but I just wish there was a better system in place for families to be better informed as to the welfare & discharge of patients.

Its no good ringing up wards and pestering them for information.

Why isn't something so simple a whole lot easier??

Anything else?

I know its an overstretched NHS hospital, but it would be better if there was clearer definitions & communication all round.

Thanks

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Responses

Response from Macclesfield District General Hospital 15 years ago
Macclesfield District General Hospital

Submitted on 09/04/2009 at 18:02
Published on nhs.uk on 15/11/2009 at 20:46

We are really sorry that you found it so difficult to get information about your relative’s discharge.

We can reassure you that relatives are entitled to phone the ward and ask to speak to the Sister, or the nurse or doctor who is looking after the patient. Alternatively relatives can visit the ward in person. You can also phone the doctor’s secretary and make an appointment to meet with the doctor.

Wards are often very busy, in particular during meal times. These are usually:

8.30am – 9.30am

12pm – 1pm

5pm – 6pm

Wards start planning for discharge on the day the patient is admitted. They use a ‘traffic light’ system with red, amber and green colours to highlight how near to discharge a patient is.

Please accept our apologies for your difficulties getting information. If you would like to discuss this further please contact the Customer Care Team on freephone 0800 1613997 or minicom 01625 663723 or email CustomerCare.Service@echeshire-tr.nwest.nhs.uk.

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