"Superb Patient Care"

About: Cannock Chase Hospital

Following a GP appointment I was referred to Cannock for an X-ray, which I went to this morning, where I was treated superbly by all of the members of staff. It appeared that my GP had forgotten to sign the instruction for my X-ray & rather than send me away, the young assistant informed me of the error & went out of their way to contact my surgery & obtain the Dr's signature so that I could have my X-Ray.

I didn't get to thank the member of staff personally before I left but I was very grateful for the way they dealt with the whole situation.

I know they were doing their job but it made me feel cared about.

I also want to say that it was lovely to be listened to & taken seriously when I explained my concerns & requests to the radiographer. They took time to listen & not dismiss my thoughts before they did their job and x-rayed my shoulder.

In both instances I felt was important and not just a statistic.

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Dear Moaningmona

Thank you very much for taking the time to post your comments relating to your recent care and treatment at Cannock Chase Hospital. I will share your comments with our staff!

I wish you well!

Kindest regards

Judith Davis

Patient Experience Services Manager