"The staff do not know what is ..."
About: Macclesfield District General Hospital Macclesfield District General Hospital Macclesfield SK10 3BL
Posted by Jane Bennett (as ),
What could be improved
The staff do not know what is going on in their own hospital, therefore how can they help the patients? I phoned to speak to someone at the Ear, Nose and Throat Clinic - the reception put me through and I spent 10 minutes on hold, while a recorded message kept telling me I was first in the queue. I then rang reception back and explained to the lady, who then asked ME whether today was the outpatients' clinic?! Should it not be the hospital rather than the patients who have that kind of information? I suggest some customer service training and sharing of information wouldn't go amiss!