"Dignity and Respect"

About: Royal Blackburn Hospital

Dignity and respect to all patient is part of the trust policy, the nurse who helped in the treatment of my daughter who had dislocated her shoulder should be reminded of this.

My daughter has a congenital defect and through no fault of her own has constant pain and dislocation of her shoulder.

She has managed to keep out of A&E for several months now, but unfortunate it came out again in the early hours while she slept.

This has been very distressing for her and is getting her to the point of depression.

She did not need any cruel, cutting remarks for the nurse about how many visits she has had. The nurse did not show any respect for my daughters emotional state, lets hope the nurse does not have a child herself with a disability that needs constant care from professionals.

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Response from Royal Blackburn Hospital

Thank you your feedback regarding your recent visit to A&E at Royal Blackburn Hospital and for taking the time to do so.

We are very sorry that you did not feel that your daughter was treated with dignity and respect and please be reassured that your comments will be passed on to the team.

If you would like to talk to a member of the patient experience team so that we can understand your experience with us, we would really value this so that we can improve things for every patient visiting our hospitals and services. You can contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting.

Helen Ritchie, Senior Patient Experience Facilitator

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