About: Stobhill Hospital / Pain management Stobhill Hospital Pain management G21 3UW
Posted by Fudge2015 (as ),
I have been referred twice not so long ago and this is how it went.
Staff on both my previous experience were very professional and sympathetic and showed great empathy. Along with great care, then came the follow up. I couldn't make the appointment and spent all day calling the number provided and nobody answered. After frustration and the majority of my day sat listening to 'ring ring' I gave up. Then recieved a letter saying because I failed to attend I was being removed and had to be re referred to the clinic. I let that incident slide didn't want anyone in bother.
2nd Referral went well prescribed medication like first and had a follow up. And history sadly repeated itself. The staff are super but why include a telephone number if nobody is going to answer and I tried and various times from morning till end of clinic. So a few days go by and receive the same letter saying was removed and if needed further care to get re referred. Oh and I got a ticking off from my GP.
Pain Management are the only folk who can help me manage my condition. I deeply need their help but as you can imagine I'm rather anxious about asking to be referred again.
I accept the days I called to inform I wouldn't be able to make appointments(as I'm the kind of person who knows it can be offered to someone else) may have been really busy and would accept that but on both occasions? That just doesn't seem on. How long I spent by a telephone. Can the clinic have a dedicated receptionist? If already have on both occasions I was made to feel like a naughty child by a GP all because the clinic direct line wasn't answered. If I recall wasn't able to leave a message as would have settled for that.
Oh and forgot to add I called other departments asking if they could pass the message on, some said they would but evidently it didn't happen.