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Care Opinion

Care in Children's A and E

Posted By Glasgowmum

"Care in Children's A and E"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

Attended minor injuries at A and E at new children's hospital in Queen Elizabeth University Hospital in Glasgow after my daughter slipped and sustained a deep cut to her forehead that needed stitches.

We were assessed quickly and all contact with staff from front desk to nursing staff and both doctors who assessed my daughter was excellent. They were so kind to my child and to us when her head was being stitched and we were back home in three hours (including one hour while we waited for anaesthetic gel to work).

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 15/10/2015 at 11:11
Published on Care Opinion at 11:56

Dear Glasgowmum,

Thank you for writing in to let us know about your daughter's recent experience at A&E - it's great to hear that not only was she treated quickly and efficiently, but with such kindness also. It is a brilliant team we have at the Children's A&E and so it is lovely when I can send on comments like this from appreciative parents!

I hope your daughter's cut is healing up well and there are no more injuries during the holidays!

Thanks again,

Lorna

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