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Terrible

Story from nhs.uk

"Terrible"

About: Kidderminster Hospital

Went in with a suspected cracked rib in a lot of pain on a Sunday , waited for 1 hour 30 minutes to see someone, when I saw a nurse I was very rudley told there was nothing they could do, insinuating I was wasting there time being there, saying even if I went to the hospital they would not x ray it and offer me any treatment.

if this was the case, why was I not told before the 1 and a half hour wait that they could do nothing for me?

Minor injuries including muscle strains, broken bones etc. Accept if it's a chest injury where they apparently can do nothing at all to help or even Investigate, be warned before you go here, that in cases like this you might as well not bother they will not help you...

Thanks NHS

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Responses

Response from Kidderminster Hospital 8 years ago
Kidderminster Hospital

Submitted on 20/10/2015 at 10:51
Published on nhs.uk on 21/10/2015 at 02:31

Thank you for leaving your comments. I am really sorry to hear you experienced rudeness during your visit at the Minor Injury’s Unit; no patient should be treated that way. I will make sure your comments are shared with the team and management. If you would like to speak to someone further about your experience, please contact the PALS Team, patientservices.dept@worcsacute.nhs.uk or by phone on 0300 123 1733.

Kind Regards

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