"Priority List?"

About: Queen Alexandra Hospital

At the beginning of August I was diagnosed with an accelerated cataract, caused by a head trauma ,and was told by my optician and doctor that because of the rapid change in my vision loss affecting my quality of life, preventing me driving and affecting work, I was classed as urgent. Despite a second referral I and speaking to the booking department I get told it will be about 18 weeks( Christmas) before I even get an appointment. When I asked if I could fill in for a cancellation I was told I cannot do this until I get an appointment. Is this correct? Is there no priority list orating?

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Tony A I am very sorry to read of the delay you have experienced in receiving your appointment Please be assured that your comments have been shared with the Ophthalmology Department. We would really appreciate the opportunity to look into this further. Could you please therefore contact us at PHT.Pals@porthosp.nhs.uk with more details about yourself (I.e. date of birth etc.). Alternatively, you can call us to discuss this on 0800 9176 039. We look forward to hearing from you. Kind Regards, Debbie.

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