"Great Tea person on Charlwood Ward, now Brook Ward"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by veraspob
My mom was on Charlwood Ward for a few days. She came as a transfer from another Ward, "because they needed the bed for somebody else". We were asked to wait on the corridor for the bed on the new ward for like "half an hour" which turned out to be 3 hours. Bad communication between wards.
The staff was really busy, I guess from the staff shortage.
My mom dearly remembers The Tea person, who made my mom feel more comfortable, welcome, and took time to explain my mother each course of meals , and served her really nice, hot meals.
Thanks to them, the time my mother had on that Ward passed a bit smoother.