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Care Opinion

Procedure in Endoscopy unit

Posted By baileyslatte

"Procedure in Endoscopy unit"

About: Good Hope Hospital / General medicine

(as the patient),

Excellent care from Dr Browse and his team

I was promptly seen by the admitting nurse and had a full explanation given of the process and I was given full explanation of the procedure and was kept informed throughout.

Nurse MIchelle was friendly and kept me at ease with her cheery chat. Both nurses Sophie and Michelle were very professional.

The staff in the recovery area were again very friendly and efficient and the tea and toast provided was very welcome. Great teamwork with care and compassion.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 22/10/2015 at 17:06
Published on Care Opinion on 23/10/2015 at 13:52

Dear Baileyslatte

thank you very much for your kind comments following your procedure at Good Hope Hospital.

I am pleased to read that you found the care you received to be excellent from the Endoscopy Team and I will be delighted to forward your feedback to Sister Lolita Fallon, Endoscopy Unit Manager, Beverley Baker, Matron for Endoscopy and Mr Browse the Consultant who will be thrilled to share your comments with all of the team.

I hope this is acceptable and thank you again for taking the time to provide your feedback, this is very important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 12/11/2015 at 14:53
Published on nhs.uk on 14/11/2015 at 01:41

Dear Baileyslatte thank you very much for your kind comments following your procedure at Good Hope Hospital.

I am pleased to read that you found the care you received to be excellent from the Endoscopy Team and I will be delighted to forward your feedback to Sister Lolita Fallon, Endoscopy Unit Manager, Beverley Baker, Matron for Endoscopy and Mr Browse the Consultant who will be thrilled to share your comments with all of the team.

I hope this is acceptable and thank you again for taking the time to provide your feedback, this is very important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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