"Such a good experience"
About: Royal Alexandra Hospital / Gynaecology Royal Alexandra Hospital Gynaecology PA2 9PN
Posted by MKH (as ),
I'm absolutely not one for ever leaving feedback for anything but I had such a good experience of Ward 18 at the RAH I had to give them some feedback.
In for a procedure and first appointment they were running slightly behind schedule. I wasn't bothered one bit as it was very apparent they were run off their feet. Once I was taken the nurse seeing me was so apologetic and when she popped our to get equipment another nurse popped her head in to apologise for the delay. I hadn't found this to be an issue at all but thought it was just very nice of them to reiterate that. All staff I met at that appointment were lovely and chatty which put me right at ease.
Arrived in the morning for my second appointment and shown to my room. Partner was asked to wait outside while the procedure was explained and started. Everything was done with care and fully explained to me which was incredibly reassuring and this continued throughout the day. Privacy was given consistently and when staff were in the room they were so incredibly professional. My partner had to leave for a few hours but it was no problem that a friend was able to swap with him and this made it much easier for him. Later in the evening it became apparent that I'd need to stay overnight and all outcomes and options were fully explained to me again in a professional and sensitive way. Due to the overnight stay my partner was slightly concerned as when he had had to leave I looked very distressed and unwell but night staff said that he could pop back in to see I was fine and so he could be updated on the situation even though he was going to arrive quite late. This was such a great comfort to myself and my partner.
Throughout the night and the doctors visit the night staff were absolutely wonderful. Everything done so compassionately and they were just outstanding. Again everything was explained to me and I was kept fully informed and was asked if I'd been able to let my partner know what was going on.
The private room was just wonderful and again I was given privacy when required and support when required, it was just exactly what I needed.
Everything had been sorted by the morning and I didn't need to stay much later. Being moved from a private room to a ward it was very apparent to me that all of the patients were receiving such a high standard of care by the staff I encountered and I really could not fault them on anything.
So a huge thank you to all staff on ward 18 that made a procedure I was incredibly apprehensive about so easy to cope with. Your level of care is wonderful and you are all wonderful!