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Appalling lack of empathy from consultant.

Story from nhs.uk

"Appalling lack of empathy from consultant."

About: The Royal London Hospital For Integrated Medicine

I had a consultation with my consultant this week and was very concerned by what appeared to be a total lack of empathy on their behalf. This doctor did not greet me in a friendly manner and came across as cold and adversarial. I consequently brought the consultation to an end after what can only be described as an interrogation.

I consider myself to be reasonably thick-skinned but nonetheless was quite disturbed by this doctor's behaviour. I'm bringing this to light as I wouldn't like someone of a more sensitive disposition to be seriously upset by them.

It is high time this consultant had some patient empathy training. Tyrannical behaviour from medical staff is thankfully no longer the norm and is totally unacceptable.

Please be warned and ask for another consultant.

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Responses

Response from The Royal London Hospital For Integrated Medicine 8 years ago
The Royal London Hospital For Integrated Medicine

Submitted on 12/10/2015 at 12:03
Published on nhs.uk on 13/10/2015 at 02:31

Thank you for taking the time to feed back to us.

We are very sorry to hear about your recent experience of the Neurology service at the National Hospital for Neurology and Neurosurgery at UCLH.

We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.

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