"Several departments experienced, none of them good"
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
My partner experienced, in not quick enough succession the A and E, the Emergency Ward, Purley I and the gastro team. No-one seemed to retain any information as he was passed from place to place and at one point he spent over two days receiving unnecessary treatment as two departments had not communicated to each other. At another point he was left for over sixteen hours with no fluids as he was nil by mouth but no-one had remembered to attach a drip. At no point did anyone communicate to us what was happening or why it was happening until we created enough fuss to get attention. It's not nice to have to become assertive or angry just to get simple information, especially when you're struggling to deal with a difficult diagnosis. The nursing staff were not uncaring, they were simply uniformed by those higher up the tree and without the time or energy to care they are so overstretched. We will never willingly return to this hospital. It was appalling.