"Five star in every way"

About: Chorley & South Ribble Hospital

Had surgery and was cared for by a consultant and the team on Winstanley Ward.

In this day of negative feedback, litigation and unrealistic expectations it's a pleasure to complement the efficient, coordinated, professional, caring, positive and considerate manner with which I was treated.

Everybody, and there were many, involved in my experience was courteous, confident, knowledgable and very very kind.

Please, once again, pass on my heartfelt thanks from a very satisfied patient/customer.

Story from NHS Choices

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience when you were cared for recently by the team on Winstanley Ward. Staff work hard to provide a hight standard of care and it is always extremely pleasing to hear of the impact of that on our patients. Please be assured that your kind comments have been shared with the relevant staff.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. It is always exptremely pleasing to hear that the care and support offered was of the high standard we aim to offer all our patients. Please be assured that your kind comments have been shared with the breast team.

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