This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent service at the Treatment Centre,...

Story from nhs.uk

"Excellent service at the Treatment Centre,..."

About: Good Hope Hospital

The hospital responded within a week to arrange a cystoscopy after referral from my GP. I was made to feel at ease by nursing staff for what is not a particularly pleasant procedure. The consultant explained the whole process clearly and gave a detailed running commentary during the examination. They clearly outlined several alternatives for the treatment of my problem and I felt involved in decisions regarding control of my condition.

Excellent care. Many thanks.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 22/10/2015 at 11:56
Published on Care Opinion at 16:17

Dear Anonymous

Thank you very much for your feedback regarding the Treatment Centre at Good Hope Hospital.

I am so pleased that you felt your health problem was responded to speedily following the referral from you GP and that when you attended the staff and the consultant made you feel at ease, and that throughout, things were fully explained to you.

I will be delighted to forward you feedback to the Urology Service at Good Hope Hospital, who will ensure that your comments are communicated to all of the team.

Once again, thank you for taking the time to provide your comments, patient feedback is extremely important to us.

Kindest regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 23/10/2015 at 15:15
Published on nhs.uk on 24/10/2015 at 02:30

Dear Anonymous

Thank you very much for your feedback regarding the Treatment Centre at Good Hope Hospital.

I am so pleased that you felt your health problem was responded to speedily following the referral from you GP and that when you attended the staff and the consultant made you feel at ease, and that throughout, things were fully explained to you.

I will be delighted to forward you feedback to the Urology Service at Good Hope Hospital, who will ensure that your comments are communicated to all of the team.

Once again, thank you for taking the time to provide your comments, patient feedback is extremely important to us.

Kindest regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k