"Continuous ringing out of phone!"

About: Bicester Community Hospital

I have been a referral from my GP to have an xray done here but on your website it say you don't do xrays,just called to find out if GP has made a mistake or if information is wrong,my call went unanswered for 12 minutes-whilst repeatedly being told" your call will be answered as soon as possible,please continue to hold" then after 12 minutes I am told your call cannot be taken,please call back!

This happened not once but twice,a total of 24 minutes on hold- I don't really think that is acceptable-what if it wasn't just advice I was looking for.

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Responses

Response from Oxford Health NHS Foundation Trust

Thank you for letting us know about the problems you experienced when phoning for advice. I will ensure your feedback is passed to the team.

Mandy. Patient Experience and Involvement Lead.