"Use only for a real life saving emergency"

About: Countess Of Chester Hospital

A + E little more than a cattle market. Long long wait .

Should be a fast track for minor problems and those judged as very minor should be shown the door. Not at all happy and by choice would never visit again.

Story from NHS Choices

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Response from Countess Of Chester Hospital

Dear Sir/Madam

Thank you for your comments.

I was sorry to learn of your concerns with regards your recent visit to the Emergency Department.

I wish to assure you that patients are 'streamed' according to their clinical priority.

However we would like to use your comments to see what happened on this occasion.

Please feel free to contact the PALs Department after 10am on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally.

The Patient Experience Team

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