About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Claire
3 hour wait. Asked when I'd be seen after 2.1/2, was told you're next. Watched 3 more people go ahead of me. No wheelchairs, no help to find one, husband ignored by rude staff. Consultation lasted less than 5 minutes. I had a knee injury, unable to stand. Was told 'soft tissue damage' and that I have to weight bear on it, the phrase 'no pain, no gain' was used together with 'when I sprained my ankle...' from the person examining me. I can barely walk and there was not a word about the price advice I have since found for myself on the NHS website.
I was made to feel like a time waster. I am 44 and have been to A&E twice in my life.
I feel upset and short changed, as well as in a lot of pain! Horrible, depressing experience.