"Ward 39 HDU"

About: Leeds General Infirmary / General surgery

(as the patient),

I am currently a patient on this ward and have never been so disappointed by the way I have been spoken to by two members of the night team.

I have just had an op and am unable to move very well. I have to be turned in order to not get sore and in 2 nights have been turned twice with a fight and spoken to disrespectfully . Only after two days have I had one of them tell me that a member of staff doesn't want to work with me and cry in my face asking me what I want.

When I am in hospital and very sore from sweating and not being turned all I want is to be comfy. Then to make things worse they proceed to talk about me between each other and in front of other patients. I am appalled.

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Response from Leeds Teaching Hospitals

Dear Oxo82

I am sorry to read of your experience. We are consistently working to improve our services so if you would be happy to share more details with us, please could you make contact with our Patient Advice and Liaison Serivce (PALS) team on 0113 2066261 or at patientexperience.leedsth@nhs.net.

Kindest regards


Senior Nurse

Patient Experience Team