"Swollen infected leg. Suspected cellulitis."

About: Trafford General Hospital / General medicine

(as the patient),

Treated quickly and efficiently. Antibiotics supplied and good advice.

Only minor comments are that the doctor called for me from the waiting room from around a corner instead of coming into the waiting room so he could be seen. Was unsure where the voice came from.

Also there is no indication of the estimated waiting times in the waiting room. Could this be addressed?

Otherwise a very positive experience. Many thanks to the staff.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your care at Trafford General Hospital. It was very kind of you to write and compliment the service, as it is good to receive positive feedback that reflects the hard work and dedication of our staff. We are pleased to hear that your care and treatment were timely and efficient. This is the standard we expect for all our patients. I can assure you that we have passed on your positive comments to all the staff involved.

In response to your comment regarding being called by the doctor, the medical staff will be reminded by the Urgent Care Centre Manager of the need to walk into the waiting room to ensure that the patient is aware of who is calling them through for assessment.

We are sorry that you were not informed of the waiting time on the day of your visit as patients should be advised of the estimated waiting time when they are being triaged. The triage staff will be reminded of the need to do this.

Thank you once again for you kind comments and for taking the time to share your thoughts.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

Update posted by Kizzy (the patient)

Many thanks for the prompt response and for the actions taken to address my minor concerns. Thank you for also providing feedback to the Urgent Care staff who clearly work very hard.