"A and E disgrace, AMU & ambulatory care excellent"

About: Tameside General Hospital / Accident and emergency

(as a parent/guardian),

After attending our own Dr and them speaking to a Dr at Tameside, my son was sent down to be admitted through A & E in a lot of pain with suspected liver problem. We were told his admittance would be quick, as a bed had been secured. We arrived at 11. 40 in A&E saw triage who read Dr letter and was told would only be a few minutes. we sat in the waiting area for nearly hrs was not even offered any pain relief. In fact I asked triage if he could take his own which he did at 2pm We finally went into the department at 4pm. After a rather rough examination by a Dr which put my son in tears, as so painful ,offered pain relief.

Bloods taken in another room then sat in a corner with a few other patients in the A&E near the central desk. During this time we heard conversations between staff and phone calls about other patients ( no confidentiality here). At 7 pm after no pain relief came and after asking a nurse again, he took his own pain killers. Its a disgrace. I appreciate this is a busy area, but it so lets the rest of the hospital down. The lady who came down just after 7 from AMU was lovely she apologised, took us and another patient herself up to AMU ambulatory and her care was excellent as was the night staff from AMU who took over. Such a shame the emergency department can't show the same level of understanding and care.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept our apologies for the manner in which you and your son were dealt with on your recent visit to the Accident and Emergency department.

The practices described by you are not the representative of the standards expected by the Accident and Emergency Management Team and we would like you to contact Alice Baxter Head of Nursing on 0161 922 5199 or Alice.Baxter@tgh.nhs.uk in order to gain further insight into your concerns enabling us to fully investigate.

We would however like to thank you for your kind comments in relation to the Ambulatory Care Team and will ensure they are passed onto them.

Helen Howard

Matron Patient Experience

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Response from Tameside General Hospital

Please accept our apologies for the manner in which you and your son were dealt with on your recent visit to the

Accident and Emergency department. The practices described by you are not the representative of the standards expected by the Accident and Emergency Management Team and we would like you to contact Alice Baxter Head of Nursing on 0161 922 5199 or Alice.Baxter@tgh.nhs.uk in order to gain further insight into your concerns enabling us to fully investigate.

We would however like to thank you for your kind comments in relation to the Ambulatory Care Team and will ensure they are passed onto them.

Helen Howard

Matron Patient Experience

  • {{helpful}} of {{total()}} people think this response is helpful