"My experience with my child in the Day surgery"

About: Hull Royal Infirmary

I had not realised what an scary and emotional experience It would be taking my child in for what might be considered a minor operation. Now that it is over I have had time to reflect on my experience at the day surgery, and from the reception to the consultant I was made to feel important and they understood my feelings. The way my child was looked after and cared for was absolutely fantastic right from the moment of arrival to ensuring my child was safely back in the car ready for home. Everyone and I mean everyone were caring and understanding, my experience of the NHS is very limited but based on my experience at the day surgery I can only commend the service given.

Thank you to all the staff who were present on Wednesday 7 October 2015 for keeping my little boy safe.

Peter Hewitt

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these.

If you would like to become more involved in decisions about local healthcare, we are recruiting members.

By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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