"Excellent service at Breast Clinic!"

About: Whipps Cross University Hospital

Unexpectedly had a seamless service regarding a breast lump investigation. Thought I might just get a mammogram and have to wait for results some weeks later but saw the consultant. Was then sent for a mammogram and ultrasound. Upon having the ultrasound the lump which turned out to be a cyst was removed then and there with a local anaesthetic. They also took a biopsy because of some suspect matter.

I just wanted to praise these two doctors and their nurses and receptionists who were all very helpful and polite and kept me fully informed for the excellent service I received. Hopefully the outcome will be a good one when I return for my follow up in a few weeks.

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Response from Whipps Cross University Hospital

Dear Anne

It is great to hear that the lump you found was a cyst and our consultants were able to remove this for you straight away. We are happy that the service you received by our staff in the Breast Clinic was seamless and that you were kept fully informed at what must have been a worrying time.

Thank you for sharing your experience with us. We will pass on your kind words and your thanks to the team in the Breast Clinic to see.

Wishing you all the best with your follow-up appointment.

Kind regards

Barts Health NHS Trust

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