"Rude nurse"

About: Abingdon Community Hospital

I waited 2 hrs for a x-Ray which as it was quite busy didn't mind but had to wait 1.5 hrs afterwards to be told nothing was broke and to go home, there was someone else who came in after me waited less than 2 hrs had a x-Ray then got told straight away nothing was wrong with them so I don't know why I had to wait 1.5 hrs after my x-Ray?

After 1.5 hr I went to the desk as the other person had left already for a nurse in the background say "I'm just looking"

I just said to the nurse that I waited 1.5 hrs for the results and they said to me " you are not the only one who has to wait" I also said that I had 4 children at home waiting to be fed including my 8 weeks old son who I breast feed and was told I'm not the only person with children

Very rude nurse not happy with waiting so long for me to be told nothing was wrong then have her speak to me like that there was no need when I was just saying I was not rude so there was no need for her to be like that with me

Maybe they were having a bad day!!!

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Responses

Response from Abingdon Community Hospital

Thank you for taking the time to leave a message and we are very sorry to hear about your experience at Abingdon Hospital. We do really want to hear about all experiences of our trust, both good and bad so that we can address any concerns and improve our services. We would welcome you to contact our PALS team so we can look into your concern in more detail and improve the service. PALS can be contacted via email- PALS@oxfordhealth.nhs.uk or telephone 0800 328 7971.

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