"She took the greatest care to ensure I was comfortable"

About: City Hospital / Maternity care

(as the patient),

I visited the City Hospital, Dudley Rd maternity clinic for a Glucose Tolerance Test with an appointment today. I would like to express how impressed I was by the senior phlebotomist. She was very professional and efficient and took the greatest care to ensure I was comfortable as well as running the clinic to time. I have had experience of care in many hospitals and more blood tests than I can count and she really stood out. I apologise for not getting her name but wanted to convey that individuals like her keep my faith in the running of the NHS.

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Responses

Response from City Hospital

Thank you for your positive comments about the staff who cared for you in the maternity clinic at City Hospital, Birmingham. I am glad that you were treated with care and professionalism. I wish you well, Toby Lewis, Chief Executive.

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