"Walk-in Centre"

I visited the walk-in centre for a minor injury caused by a dog bite. I was 22 weeks pregnant at the time and mentioned that at the desk. They advised me I would be seen by the doctor rather than nurse. After waiting for 2 hours I was called in by the nurse who then obviously sent me back out to wait as the message didn't get sent through that I was pregnant and had to be seen by a doctor. When I finally did get seen I was very taken aback by something the doctor had said to me regarding the loss of our daughter in January. I couldn't say anything at the time because it took a while to actually sink in but it was very hurtful and I still think about it several days after my visit. I didn't expect a professional from that background to make comments like this especially after having told me they had children. All I wanted is to receive the treatment for my injured finger and not be given so called "advice" or pretend sympathy from someone who clearly doesn't understand what I am going through. A simple "I am very sorry for your loss" would have been more than sufficient.

Story from NHS Choices

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Response from Woking Community Hospital

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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