"complete sham"

About: Castle Hill Hospital

After having an operation to remove a growth on my thumb in april ( the operation was fine, staff on the day were fine) it was sent off for biopsy. I was advised i would be contacted via letter of the results within 8-12 weeks.

6 months later i am still waiting for these results. I have contacted the plastics department on several occassions. The first time i was advised the results were with the consultant and would receive a letter shortly ( by the consultants secertary) after a month of still not receiving anything and several unanswered calls later, i was then advised that i 'may have been missed or overlooked as we have new systems' the person I spoke to advised they had received lots of similar calls!

I was told to 'leave it with them' and they would speak to the consultant and have someone call me. 2 weeks later i am still waiting. I have called again today and cannot get through to anyone. The person on the switchboard was very helpful and put me through to PAL to launch a complaint. Hopefully my results are normal but 6 months of fighting to get results is not acceptable. This is peoples health you are playing with and every second counts. Sort it out!

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Responses

Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at Castle Hill Hospital.

We will ensure your comments are shared with the Plastics team.

I hope the PALS team were able to assist you with your complaint.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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