"Extremely Poor Administration"

About: Royal Liverpool University Dental Hospital

I was referred to the hospital by my dentist in mid-July and I am stilling waiting for an appointment. My dental practice has confirmed that the hospital acknowledged the referral in July. I have tried ringing the hospital to ask when I will be seen but either no one answers the phone or you get through to the answering machine and put on hold until you give up. I have even used the option of leaving a message and asked for a ring back but no one has bothered to do this. I cannot comment on the profession care the hospital provides but the administration arrangements are atrocious and show a total lack of dignity and respect for the outpatients.

The 'When did you visit this hospital?" should have an option of "Still waiting for appointment"

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Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience at the Royal Liverpool University Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.