"Excessive delay in Appointment"
About: New Victoria Hospital / Gynaecology New Victoria Hospital Gynaecology Glasgow G42 9LF
Posted by Michael Fuller (as ),
My daughter had a miscarriage in July and had a scan in August that revealed a 9cm cyst on her left ovary. My daughter was extremely worried about the implications of the miscarriage and the results of the scan and therefore sought an early appointment with a Gynecologist. From the beginning, my daughter has had to chase for that appointment and, in her words, virtually had to beg for it.
My daughter was eventually told that she could not be seen by a doctor at the Victoria Hospital until October - a delay of over 8 weeks - and she therefore arranged for child care for her daughter and to take a day's holiday. However, she returned home this week, after a weekend away, to find a letter from Greater Glasgow - dated October 1 but received on October 6 - cancelling the appointment on October 9 and offering her an alternative date of October 6.
No attempt was made to telephone her, no reasons were given for the cancellation and the alternative date was received too late to be of use.
My daughter was then told that the appointment would have to be further delayed until November and only after a lengthy phone call and considerable debate was that appointment brought forward to the end of October (almost 12 weeks since the original request). However, the latest appointment would now have to be with a different doctor and at a different hospital (the QE University Hospital).
These delays and the complete lack of explanation have caused considerable distress to my daughter and are a clear breach of the Board's duty to maintain a patient-centered service. Can something please be done immediately by GGC NHS to get my Daughter the expert advice that she requires?