"Visit to The Castle Outpatients"

About: Royal Surrey County Hospital

I had cause to visit the Castle Outpatients today and have nothing but praise to offer.

How smoothly and efficiently the system of registration on arrival worked. The electronic appointments board kept me informed and coffee etc was available. The staff on the desk were smiling and helpful, giving clear instruction.

During the process of having a mammogram and ultrasound in Radiology and a consultation back in the Department of Breast and Skin Surgery, I met with nothing but calm, kindness and clear explanation.

My son joined me as I waited, informing me that a porter had shown him the way. Later, another member of staff, realising we had emerged from the lift on the wrong floor, stopped to advise.

Though I could see it was a busy day, I felt valued and had the impression of dedicated staff in a well managed operation.

Thank you so much for sharing your expertise. What a fabulous team you are!

Story from NHS Choices

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Response from Royal Surrey County Hospital

We are delighted that you had such a positive experience and thank you for taking the time to write a review. This is great news and I will be sure to pass your kind words onto the department to share amongst colleagues.

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