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No Appt. Letter!

Story from nhs.uk

"No Appt. Letter!"

About: Addenbrooke's Hospital

I should like to place on record how I

Sunday 22Sept. a telephone call, early afternoon ' the Sister here,Addenbrookes Hospital. Just checking you are 'coming in' this afternoon?

A blank response from me(aged 87). I had not recd a letter, dated 11 September.

Realising how badly I wanted the angigram 'procedure' on my leg I gathered my thoughts, and replying 'somewhere I have a hospital packing list and I might to get a 'car lift', I will phone you back when \I have done some phoneing. Luckily my close friend said she could help and I was in Ward G3 by 5.30.

This is not a complaint but I suggest a phone call a week before, to check your appt. letter had been received, rather than day before.

Una C,Faithful.

6 Oct. 2015.

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Responses

Response from Addenbrooke's Hospital 8 years ago
Addenbrooke's Hospital

Submitted on 12/10/2015 at 18:03
Published on nhs.uk on 13/10/2015 at 02:30

Thank you for taking the time to provide comments on the appointment process.

I have passed your comments to the appropriate staff for their consideration, but if you would like us to look into your individual circumstances regarding the lack of a letter, please do not hesitate to contact the Patient Advice and Liaison Service on 01223 216756 or email pals@addenbrookes.nhs.uk.

I hope your procedure went well.

Patient Advice and Liaison Service

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