"complaint of service"

Absolutely disgusting service I visited the dental hospital in july and was told by the consultation that a letter would be sent to my dentist within six to eight weeks of what treatment I needed to have done after waiting this long I found out today 6/10/2015 off my dentist that no letter has been sent so I had to phone the dental hospital up to see what was going on and the lady said that the letter is still on my notes to be printed off and signed now ive gotta wait another few weeks before I can have this treatment done in which time my problems just getting worse I am not happy about how i have been treated as a patient and the service you provide which needs to be sorted out and fast

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Responses

Response from Birmingham Dental Hospital

Dear Kelly

I am sorry you have experienced a longer wait than expected for a letter to be sent to your dentist detailing your treatment needs. I can see you are understandably keen to have the necessary treatment as soon as possible.

The timescale you were advised of at the time of your visit is the timescale letters are usually sent in.

However delays may have happened due to annual leave by members of the team over the summer period, or due to the clinician not being at the hospital to make any amendments before the letter can be signed and sent.

If either of these were the reason, it may have been possible to predict a delay and you could have been informed of this at the time of your appointment.

Without more details it is not possible to explain the delay here.

If you wish to contact me, I am happy to find out more detail about the situation and confirm how soon the letter will be sent to your dentist.

I can be contacted by email alison.last@bhamcommunity.nhs.uk or by phone on 0121 466 7128

Please accept my apologies for the unexpected delay in sending the letter to your dentist, and I look forward to hearing from you.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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