"Unbearably pain full arm."

About: East Surrey Hospital / Accident and emergency

(as the patient),

I attended the A & E at East Surrey hospital due to waking up to a very painful arm the pain became unbearable.

I was booked in then assessed and then waited for a while eventually got seen by Mary not sure what her position was but she was fantastic her questions where thorough and she was very polite. She very comforting and reassuring as I was very worried.

She explained what the cause of the pain was and exercises I needed to do along with a prescription to relieve me of the pain. Staff like Mary made it a lot more bearable very happy.

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Response from Nicola Shopland, Divisional Chief Nurse for Medicine, Surrey and Sussex Healthcare NHS Trust

Dear Akin

Thak you for your kind words about your experience in the Emergency Department. I am glad we were able to provide some help for your painful arm.

I will feedback your comments to the team so that they are aware of your satisfaction.

kind regards

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