"Nottingham City Hospital Memory Clinic"
About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Community (City) Nottinghamshire Healthcare NHS Foundation Trust Mental Health Services for Older People – Community (City) Nottingham NG3 6AA
Posted by Buzz (as ),
First test is how to find the clinic, the St Francis unit is a rabbit warren and signposting to day clinic could be improved! A map of the campus plus details of where the clinic is and best way in - there are 2 entrances- is essential.
Receptionist seemed little interested in patient and did not check ID
Person who collected patient for tests and history did not check ID OR let us know their job role/title so we were left wondering were they a nurse or what.
Certainly not medical staff we thought. I thought it was NHS protocol to introduce oneself to patients every time with job title or explanation there of and name clearly for the patient and accompanying person.
Test was conducted well and clear to the patient and explained well. WE still do not know WHAT the person was!