"Audiology Ayr Hospital"

About: Crosshouse Hospital / Audiology Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

My son has two forthcoming hospital appointments; one with Orthopaedics and one with Audiology.

I phoned to see if at all possible I could get the Audiology appointment for the same day as the Orthopaedics appointment. Both appointments were weekdays which would have meant this would be two days that I would need to get time off work to attend these with my son, both appointments were mid morning which would have meant my son would miss two mornings at school. We have been waiting on this appointment for a while and didn't want to loose it so was happy to keep it as is if it wasn't possible.

Sorry for rambling on, but the reason that I came on to the site was to express my appreciation to the lady Sheena that dealt with my call. She works at audiology at Ayr Hospital. She was extremely helpful and nothing was a bother. She even moved his audiology appointment from the Crosshouse Village Clinic to the Main Hospital Audiology dept. so that both his appointments would be in the same hospital. Just fantastic.

Between me and my son we have had lots of appointments over the years and I always worry about getting time off, how we are going to get to the appointments and most of all, the outcomes of the appointments. This takes the pressure off.

Thanks Sheena, keep up the good work! :)

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Fiat300,

I will be very pleased to let Sheena (and others in Audiology) know how much you appreciated her help. I am so pleased it worked out ok for you both; it can be difficult getting time off from work and disruptive to schooling. Thank you so much for letting us hear your story, I am sure Sheena will be very pleased too.

Best wishes,

Eunice

  • Fiat500 thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too