"Visit for Chest Xray"

About: Paignton Hospital

My mother was booked in to have a chest xray at the Minor injuries department on Tuesday 29th Sept.

Hospital transport was arranged and when we arrived the staff were surprised to hear that my mother needed a wheel chair, oxygen and a turntable to transfer her from the transport wheelchair.

They informed me very politely that she should have been booked into the Torbay hospital as they did not really have facilities for anyone so immobile.

I cannot speak highly enough of our treatment.

The staff did everything they could to accomodate my Mum and me.

They allowed us to sit in one of their treatment rooms as they felt the waiting room would be too cold for Mum.

They were therefore a room short for a couple of hours and were chasing round to find space for themselves.

The xray was carried out exactly on time and Mum was brought back very quickly. They phoned to arrange our transport home and followed it up when we were kept waiting.

I would like to thank them all for their excellent treatment and care in a very difficult situation for them.

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Responses

Response from Paignton Hospital

Dear Pam

Thank you for taking the time to provide your feedback, regarding Paignton Community Hospital's Minor Injuries Service (MIU), to NHS Choices.

I am pleased to hear, that although your mother may not have been booked into the most appropriate location for her X-ray, that the team at Paignton did the best that they could to accommodate her needs. I will feed your story back to the Matron of Paignton Community

Hospital, along with the head of the MIU and the Assistant Director for Community Hospitals, for them to share with their teams.

I hope this response finds both you and your mother well. If you have any further queries that you would like to discuss, please don't hesitate to contact me using the details below.

Yours Sincerely

Emma Davies

Quality and Experience Officer

Torbay and South Devon NHS Foundation Trust

Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net

Website: http://www.torbayandsouthdevon.nhs.uk/

FREEPOST (FB)

RRLE-KHTU-ZGEU

Torbay and South Devon

NHS Foundation Trust

Nicholson Road

Torquay TQ2 7TD

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