"Disheartened... continued"

About: Manor Hospital

I was examined, reassured & discharged with an early scan date by caring, competent staff in the EPAU, & told any problems to return there. They also said A&E should have sent me straight there, & if they had I would have been dealt with & home hours ago. It was 5am when I got home, & as consolation the nurses called security to waiver our parking charges.

I am deeply upset at the treatment & stressful time in the hospital.

The emergency & out of hours departments initially had my sympathy for being understaffed, however after being given the opportunity to observe for so many hours I now believe they are ran without any patient centred care, staff communication, or system of care delivery.

The EPAU were an absolute credit to a service that frankly, in my experience has failed at the very mission statements of the NHS.

I shall be escalating this to Walsall Manors Board of Directors, & my local MP in an attempt to prevent anyone else in my very distressing situation to be treated as I was.

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Responses

Response from Manor Hospital

Hello,

Thank you for taking the time to post a comment. We're sorry to read about your experience. We'll ensure that your comments with regard to the EPAU are forwarded onto the team.

As suggested in your earlier comment, if you would like to speak to somebody at Walsall Healthcare NHS Trust, please contact the Patient Relations team on 01922 656463. If you would like to speak to somebody about the care that you received in the Urgent Care Centre, please contact:

Primecare by either emailing customer.care@primecare.uk.net or calling 01785 783304 (24 hours).

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