"Like waiting in a cesspool"

About: Darlington Memorial Hospital

On previous visits I've seen dried blood on the floor and walls where it evidently wasn't cleaned up properly.

The place is grimey, accident and emergency staff seem to spend more time chatting with each other, eating crisps and drinking than they do actually seeing those attending A&E, at least on the experience of my latest visit.

I really hope that if anything happens to me- I have to go to James Cook University hospital for treatment instead of this dump.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to A&E at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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