"Disgusting treatment of 81 yr old lady."

About: Royal United Hospital

My mother was admitted this morning after a sever fall. She was delivered via ambulance. I couldn't get to the hospital until a few hours later. Once there I discovered she had been discharged and she was in her nightie a hospital gown sat in a waiting area, on a hard chair. She was cold, confused, in pain.

It was a horrific sight. She should not have been discharged !! Sent home to be alone, we received no advice no help what so ever. She is battered and bruised. in pain. Absolutely disgusting. !!!!!!!

We now need to find a place for her to go to be looked after. We are looking at paying £185 per night !!!!!!

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Responses

Response from Royal United Hospital

We are very sorry to read of your mother’s recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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