"Birth Centre Fantastic/ Post Natal Ward nightmare"

About: North Manchester General Hospital

The midwives, doctors and nurses on the birth centre were absolutely fantastic . I had a very complicated labor and they helped and supported me through my difficult time.I felt special and cared for .On the other hand I was transferred to the postnatal ward for 3 days and it was a living nightmare ! The staff were rude , unapproachable and cold ! In the night when the lights were out they would hide behind the doors and gossip about colleagues and patients personal information when I was trying to sleep .There was a support worker who told me to not press the buzzer I should get up and get whatever I want .It was very obvious that the staff did not get along with each other which is a a shame really, their was no professionalism it was sickening I was terrified and sick and did not want to stay on the ward ever ever again .

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust