"Broken Leg/Ankle"

About: Southend Hospital

I unfortunately had a sporting injury in an extreme running race on Sunday September 27th down in Hastings where i injured my ankle. Whilst i finished the race and was seen by medics on the course, they said i should go to the nearest hospital for a check up but chose to have my friend drive me back home so could admit myself to a local A&E in Southend.

I have never been to A&E before and was dreading the experience and whilst the wait was long, it was as expected and within the timeline i was given on admittance. The staff in A&E were extremely good and kind and can't fault them.

I was then informed i would be admitted as needed to have a 'reduction' on the leg/ankle after X-ray confirmed it was broken and likely needed an operation within 24hrs. I was admitted onto SAU and the staff there was just brilliant both day and night. i was there for 24hrs and the lead up to, during and post the operation again i could not fault the care i received.

Post this i was admitted to Shopland ward for another 24hrs and was put onto a side room which was great ad again the care was 2nd to none.

Given i had never had a broken bone before or been admitted into hospital let alone had an operation, i found the whole experience (whilst unfortunate for me) very comforting and came away with great admiration for what all the doctors, nurses and surgeons do for people like me.

I wanted to make a special thanks to those staff on SAU who overall stood out from everyone else. Please pass on my thanks to everyone in these areas and especially SAU team.

Thanks

Alan Manson

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Responses

Response from Southend Hospital

Dear Mr Manson,

Thank you for your post relating to your visit to our trust.

I am pleased to hear that your treatment within all areas met your expectations and I assure you I will send this feedback to the relevant areas.

Wishing you well for the future.

Regards,

Louise McIver

Patient Involvement

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