"Still waiting after 29 hours......"

I am writing this as a patient still on the ward. From the moment I arrived at A&E to now, the service and my treatment have been, in my opinion diabolical. Bar 1 doctor (junior) who showed compassion and a want to interact, I have been dismissed and ignored. As an example I made a simple request for some ice (which I had previously been supplied) for my water at 10.00am. I spoke to 3 different nurses and the lunch delivery team and did not receive a cup of ice till 5.00pm. I appreciate this may seem small but this is a commonly occurring pattern. Following this, I have now been waiting to be seen by a doctor for over 29 hours. Having asked when I will be seen, or if I can be given a rough estimate as to when the doctor would be round, the nurse has walked away every time and this included when my blood pressure was being taken. My sister is a doctor, so is my brother in law and they too are disappointed but worse not shocked that this has happened here. It seems ludicrous that such a big hospital and one that has tried to change the external perception by changing the name, has not made any effort to up skill the staff in patient care.