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Friendly, polite and very understanding staff

Story from nhs.uk

"Friendly, polite and very understanding staff"

About: Heartlands Hospital

The information leaflets sent with the appointments letters for a cystoscope and CT scan were very useful and contained lots of useful information to put me at my ease.

Especial praise is due to all the staff in the CT scanning suite.

The receptionist, nursing staff and radiologists cannot be faulted for their care and understanding as I was rather nervous about the needle in the arm.

I hasten to say that not everyone will need a needle but if they do they couldn't get better care anywhere else.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 21/10/2015 at 16:37
Published on Care Opinion at 17:08

Dear June Davis

Thank you very much for your positive feedback about your recent experience at Heartlands Hospital's CT Scanning Department.

I am pleased to read that you found the information leaflets sent to you with your appointment letter helpful and informative and that they helped to put you at ease prior to your appointment.

I will be delighted to forward your feedback to the Radiology Management Team and to the Clinical Director for Radiology who will be thrilled to share your feedback with all of the team.

That you have taken the time to provide your feedback is most appreciated, as patient feedback is very important to us and I hope that my actions are acceptable.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 22/10/2015 at 16:58
Published on nhs.uk on 24/10/2015 at 02:31

Dear June Davis

Thank you very much for your positive feedback about your recent experience at Heartlands Hospital's CT Scanning Department.

I am pleased to read that you found the information leaflets sent to you with your appointment letter helpful and informative and that they helped to put you at ease prior to your appointment.

I will be delighted to forward your feedback to the Radiology Management Team and to the Clinical Director for Radiology who will be thrilled to share your feedback with all of the team.

That you have taken the time to provide your feedback is most appreciated, as patient feedback is very important to us and I hope that my actions are acceptable.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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