"Poor follow up"

My daughters consultant had to chase and chase the hospital for the results of a biopsy and then received very little information when they finally received the results. My daughter is also under the care of the dietician who was lovely at our appointment and told us to contact them or their two colleagues at any point if we had any questions. I left the team a VM 3 weeks ago, my daughters nursery have also called and left a message - my consultant also called a week ago whilst I was sat in his office and left a message for them to call me and still no returned call. At the moment we're taking a punt at how much of the prescribed formula she should be taking as absolutely no one knows except our dietician! At least it's down in writing should anything go wrong!!

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to read your comments and concerns about your experience at Royal Manchester Children’s Hospital. We apologise for the lack of response to the telephone calls you, your Consultant and Nursery have made.

It is very difficult to respond to the specific concerns you have raised without being able to investigate these in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this matter. Please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk to help us look into this more satisfactorily for you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust