"left with no discharge information"

About: Monklands District General Hospital / General Medicine

(as a carer),

My elderly mother with dementia was admitted to the emergency receiving ward in monklands hospital recently after taking several seizures resulting in her falling downstairs and badly bruising her face and body. She is on anti seizure medication. She was diagnosed with heart failure fluid in the lungs low sodium levels and a bladder infection all causing her to be unwell enough to have seizures and fall despite being on medication in addition she had fractured a bone in her back causing severe pain.

I was shocked when a couple of days later they spoke of discharging this dementia patient who lives alone with such a complex range of medical problems. We complained to a doctor who said home care would help her at home and we were dismissed.

She was released by patient transport at 930 the next morning with no communication to us her family. She had no discharge notes nor medication, not even pain relief.

The home care package hadn't been altered. If I hadn't come home from work to see her she would have had no food or pain relief or medication for her range of illnesses including diabetes until evening.

Our GP had been a great help in arranging for the hospital at home team to monitor her complex range of problems.

However if she had no family she would have been left during the night without pain relief. Long periods of the day without care or food as the home care service hadn't turned up for over 8 hours.

All this could have been avoided if my mother had not been thrown out the hospital without appropriate time to ensure she was well enough to go home and time taken to ensure all services were aware of her changing needs when home

I despair of the NHS and I feel if my mother was someone without family she would be dead by now.

I complained to patient affairs to no avail.

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Response from Melanie MacLean, Patient Affairs Manager, Patient Affairs, NHS Lanarkshire

picture of Melanie MacLean

Dear Airdrie resident,

Thank you for taking the time to post your Patient Opinion. I was very concerned to hear of your mother's experience at Monklands Hospital.

Learning from patient experience is very important to us and I would be grateful for the opportunity to investigate this further on your behalf. If you would be happy for me to do this please contact myself on 01236 713065.

I look forward to hearing from you.

Kind regards

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Update posted by Airdrie resident (a carer)


We contacted you several times before my mother was released to express concern about this and nothing happened. She was released the following day without anything organised and after a week we have just got home care and appropriate medication sorted out. We have had to be with my mother 24 hours since she has come out of hospital as she is so unstable medically and physically

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

picture of Ruth Thompson

Dear Airdrie Resident

As the Chief of Nursing Services at Monklands Hospital, I am very disappointed and concerned to read of your experience and am very sorry that we have added to your anxiety at a very stressful time for your family and your mother.

I am very keen that we learn from patient and family experiences and would appreciate you contacting me and hopefully meet to discuss your concerns. I can be contacted on 01236 712313.

I look forward to hearing from you.



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