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Care Opinion

God bless the NHS

Posted By Cheers

"God bless the NHS"

About: Crosshouse Hospital / Respiratory medicine Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My husband had a fall down a few stairs and split his head open. I couldn't get him up so called 999. The paramedics arrived in under ten minutes and got him up and seated. They were worried about his low BP so took him to Crosshouse.

Upon examination he was found to have a significant chest infection and was immediately put on an antibiotic drip together with a saline drip. His head was stitched, his chest xrayed and we were informed he was being admitted for observation.

The care and attention he was given was second to none. He was monitored regularly and the doctors and nurses communicated with us at all times and were very clear in what was happening. He was released after nine nights with all new medications clearly explained by a hospital pharmacist and staff nurse.

I cannot thank enough the truly dedicated nurses and doctors at Crosshouse, it made my husband's stay a lot easier. God bless the NHS without it we would be in dire straits.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/10/2015 at 17:51
Published on Care Opinion on 13/10/2015 at 09:13

picture of Eunice Goodwin

Dear Cheers,

How wonderful, this is indeed music to my ears. I am so glad that such goodness came from something that could have been quite bad and you were so happy with your husband's care. I will make sure this is passed to the (long list) of staff you have given me. I hope your husband has continued to recover and is now well.

Thank you so much for sharing you and your husband's experience with us.

Take care,

Eunice

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 8 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 13/10/2015 at 10:03
Published on Care Opinion at 10:54

Good morning Cheers

I hope your husband is recovering well from his fall and his chest infection. It must have been an anxious time for both of you.

Thank you for taking time to share your experience of seamless care by the NHS, including the Scottish Ambulance Service. You've highlighted a number of important factors in a good experience for both patient and for a loved one, specifically regular communication and clear explanations from everyone involved.

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